Yarbo is committed to providing durable products and trusted service. All eligible products come with a 2-Year Standard Limited Warranty. Customers who purchase through the official website or authorized dealers (including NexBeacon Innovation) may also add a 3-Year Extended Warranty powered by AIG, for up to 5 years of total coverage.
Warranty Start Date
Warranty coverage begins on the earlier of:
| Event | Description |
|---|---|
| Activation Date | The activation date of the product via the Yarbo App, or three (3) calendar days after delivery. |
| Delivery + 3 Days | Three (3) days after all components are delivered — including Yarbo Core, First Module, Battery, Docking Station, and Accessory Kit. |
For multi-module bundles, each module's warranty starts independently. Warranty periods can be viewed in the Yarbo App under Privacy & Security > Warranty Management.
Warranty Coverage Overview (Residential Use)
| Product / Module | Covered Components | Warranty Period |
|---|---|---|
| Yarbo Core | Motor, Battery, Circuit Board, Docking Station, Vision System, Frame, Shell | 2 Years + Optional 3 Years (AIG) |
| Tracks, Antennas (RTK, Bluetooth, HaLow) — Not Covered (Consumables) | ||
| Lawn Mower Module | Cutting Motors, Sensors, Height Motor, Shell, Headlight | 2 + 3 Years (optional) |
| Blades, Discs, Caster Wheels — Not Covered (Consumables) | ||
| Snow Blower Module | Auger / Impeller / Chute Motors, Sensors, Chute, Shell | 2 + 3 Years (optional) |
| Skid Shoes, Belts, Scraper — Not Covered (Consumables) | ||
| Blower Module | Impeller Motor, Camera Sensor, Impeller Housing, Shell | 2 + 3 Years (optional) |
| Nozzle — Not Covered (Consumable) |
Optional 3-Year Extended Warranty (Years 3–5)
Available for official website and authorized dealer orders in the United States, Canada, United Kingdom, and selected EU countries.
- Administered by AIG, a global insurance provider
- Must be selected at the time of checkout
- Extends total protection to five (5) years
- Coverage scope remains the same as the standard warranty
- Exclusively available to customers in supported regions (see below)
Not available for purchases made via Amazon, Best Buy, TikTok Shop, or other third-party platforms.
For claims on extended warranty, report through the Xcotton Resolution Center or email [email protected]. Details: YarboCare™ Product Protection Policy.
Supported Regions for Extended Warranty
What the Warranty Does Not Cover
- Normal wear and tear (consumable parts such as blades, belts, scrapers)
- Damage from misuse, negligence, or improper maintenance
- Unauthorized repairs, servicing, or modifications
- Use of third-party or non-Yarbo replacement components
- Environmental or weather-related damage (heat, water, corrosion)
- Cosmetic damage that does not affect functionality (covered under 30-day cosmetic return policy)
- Use in commercial, professional, or rental contexts
- Use of the product outside the country of original purchase
- Lack of valid proof of purchase or serial number tampering
How to Request Warranty Service
- Submit a Support Request — Visit yarbo.com/support or contact us via email, phone, or live chat.
- Remote Troubleshooting — Our technical support team will attempt to resolve your issue remotely.
- Repair or Replacement — If the issue is covered, you will receive return instructions. Covered items will be repaired or replaced at no charge, excluding shipping fees (if applicable).
Repair Return & Abandonment Policy
- If a product is returned for service but the customer cannot be reached within 90 days, the product may be considered abandoned.
- Yarbo reserves the right to dispose of or resell abandoned products to recover service costs.
- A storage fee of $30/day may apply after 15 days of non-response following repair completion notification.
Additional Terms
- Warranty coverage applies only to the original purchaser of the product.
- Replacement products or parts do not reset the original warranty period.
- Customers may be responsible for two-way shipping fees to and from the service center.
- Yarbo is not liable for indirect or consequential damages, including downtime or loss of use.
Need Assistance? We're here to help.
Yarbo Support: [email protected] · +1 (631) 818-1850
NexBeacon Local Support: [email protected] · +1 (506) 312-0258
Note: This Warranty Policy is subject to change. The version in effect at the time of your purchase will apply. Source: yarbo.com/legal/warranty